Return and Refund Policy

Refund policy

When will I be refunded?
We do not offer a cash refund, however, a refund equivalent to the cost of the product can be made either to the original source of payment or added to your wallet that can be accessed on our website and can be used to pay while ordering. We can refund you once the original product has been returned without any damage. The shipping charges will have to be borne by the buyer. In case of cash payments, the refund would be added to the wallet, the cash would not be returned.

Cancellation Policy

How do I cancel an order?
You can cancel your order before the product has been cut by calling us or writing us at contact@ramjisons.in. Your entire order amount will be refunded in the same mode as paid through or added to your wallet which can be used for future purchases on the website.
Unfortunately, an order cannot be cancelled once the item has been cut, shipped or delivered to you unless there is any manufacturing defect in it.
Items such as suits or dupattas that do not require cutting can be cancelled any time before being delivered Your refund will be processed once we receive the originally ordered item back at our warehouse and checked.

How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

Modes of Refund:
We do not offer a cash refund.
1. Refunds will be added to the wallet on the website, which can be used on our website for future purchases.
2. If an order is cancelled due to the unavailability of the fabric, the payment shall be refunded to the original source of payment. If there is any defect in the fabric and a refund has to be made, it shall be done in the original source of payment or in the wallet in case of COD orders. Please note that the entire refund process takes approx. 10-15 days to be complete and we expect you to be patient for this time.